Cookie Policy
Understanding the cookies we use and how to manage them
Last updated: March 2026
1. What Are Cookies
Cookies are small text files that are placed on your computer, smartphone, or other device when you visit a website. They are widely used to make websites function correctly, operate more efficiently, and provide reporting information to website operators. Cookies may be set by the website you are visiting ("first-party cookies") or by third-party services operating on that website ("third-party cookies").
Cookies can be "persistent" (remaining on your device until they expire or are manually deleted) or "session" cookies (deleted automatically when you close your browser). Similar technologies, such as local storage, pixel tags, and web beacons, serve comparable purposes and are collectively referred to as "cookies" in this policy.
2. How We Use Cookies
CodeMax IT Solutions Pvt Ltd ("CodeMax", "we", "us", or "our") uses cookies on cdmx.in (the "Website") for the following purposes:
- Essential functionality: Enabling core features such as page navigation, session management, form security (CSRF protection), language preference storage, and recording your cookie consent choices.
- Analytics & performance: Understanding how visitors interact with the Website by collecting anonymised and aggregated data on page views, navigation paths, session duration, and traffic sources. This helps us identify areas for improvement and measure the effectiveness of our content.
- Marketing & advertising: Measuring the performance of our advertising campaigns, enabling retargeting on third-party platforms, and tracking conversions from advertisements to our Website.
- Customer communication: Enabling live chat functionality, maintaining chat session continuity, and storing conversation history for customer support purposes.
- Newsletter engagement: Tracking interactions with our email newsletters to measure engagement and improve the relevance of our communications.
3. Cookie Inventory
The following tables provide a comprehensive inventory of all cookies used on the Website, grouped by category, including the cookie name, provider, purpose, and retention period.
3.1 Essential Cookies
These cookies are strictly necessary for the Website to function and cannot be disabled. They do not require your consent under GDPR, the ePrivacy Directive, or the DPDPA 2023.
| Cookie Name | Provider | Purpose | Duration |
|---|---|---|---|
| Session ID | cdmx.in | Maintains user session state across page requests to enable core website functionality | Session |
| CSRF Token | cdmx.in | Protects against cross-site request forgery attacks on form submissions (contact, demo request forms) | Session |
| Language Preference | cdmx.in | Stores your selected language preference to serve localised content across the 10 supported languages | 1 year |
| Cookie Consent | cdmx.in | Records your cookie consent preferences (accepted/rejected categories) to avoid repeated prompts | 1 year |
3.2 Analytics Cookies
These cookies help us understand how visitors use the Website. They are set only after you provide explicit consent via our cookie consent banner.
| Cookie Name | Provider | Purpose | Duration |
|---|---|---|---|
_ga | Google Analytics (GA4) | Distinguishes unique visitors by assigning a randomly generated identifier. Used to calculate visitor, session, and campaign data for analytics reports. | 2 years |
_ga_[ID] | Google Analytics (GA4) | Maintains session state and tracks pageviews for the specific GA4 measurement property. Used to persist session data across page loads. | 2 years |
__cf_bm | Cloudflare | Bot management cookie that identifies and distinguishes legitimate human traffic from automated bots to protect the Website from malicious activity. | 30 minutes |
3.3 Marketing Cookies
These cookies are used for advertising measurement and retargeting. They are set only after you provide explicit consent via our cookie consent banner.
| Cookie Name | Provider | Purpose | Duration |
|---|---|---|---|
_fbp | Meta (Facebook Pixel) | Stores a unique browser identifier used by Meta to deliver targeted advertising and measure ad performance on Facebook, Instagram, and the Meta Audience Network. | 3 months |
_fbc | Meta (Facebook Pixel) | Stores click identifiers from Facebook ad click-throughs for conversion attribution, enabling Meta to track the effectiveness of ad campaigns. | 3 months |
crisp-client/* | Crisp (Live Chat) | Stores chat session data, visitor identity, and conversation history for live chat support. Enables chat continuity across page navigations and return visits. | Session – 24 months |
crisp_sid_* | Crisp (Live Chat) | Identifies the chat session to maintain continuity between page loads and browser sessions for ongoing customer support conversations. | Session – 24 months |
sib_tracking_id | Brevo (Newsletter) | Tracks email campaign interactions and newsletter engagement metrics, including open rates and click-through rates, to measure and improve email marketing effectiveness. | 12 months |
4. Consent Mechanism
We obtain your consent for non-essential cookies through the following mechanism:
4.1 Cookie Consent Banner
When you first visit the Website, a cookie consent banner is displayed providing clear information about the categories of cookies we use. The banner allows you to accept or decline non-essential cookies before they are set on your device. No analytics or marketing cookies are placed until you provide affirmative consent.
4.2 Cookie Preferences
You may review and update your cookie preferences at any time by clicking the “Cookie Preferences” link in the Website footer. This allows you to selectively enable or disable specific cookie categories.
4.3 Withdrawal of Consent
You may withdraw your consent for non-essential cookies at any time by updating your cookie preferences or by clearing cookies through your browser settings. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal. Upon withdrawal, we will cease setting the relevant non-essential cookies on subsequent page loads; however, cookies already set will remain on your device until they expire or you delete them manually.
4.4 Essential Cookies
Essential cookies are set automatically as they are strictly necessary for the Website to function correctly. These cookies do not require your consent under GDPR Article 6(1)(f), the ePrivacy Directive (Article 5(3)), or the DPDPA 2023.
5. Browser Controls
In addition to our cookie consent mechanism, you can control and manage cookies through your browser settings. Most modern browsers allow you to:
- View all cookies stored on your device and delete individual cookies
- Block all third-party cookies
- Block cookies from specific websites or domains
- Block all cookies entirely
- Delete all cookies automatically when you close your browser
- Configure per-site cookie permissions
Please note that blocking or deleting essential cookies may impair the functionality of the Website, including form submissions, language preferences, and session management. Blocking analytics or marketing cookies will not affect core Website functionality.
For instructions on managing cookies in your specific browser, please consult your browser's help documentation or visit aboutcookies.org.
6. Third-Party Cookies
Certain cookies on the Website are set by third-party services that we use. These third-party providers have their own privacy and cookie policies, which govern how they use the data collected through their cookies. We do not control the cookies set by these third parties.
The third-party services that may set cookies on the Website include:
- Google Analytics (GA4): Website analytics. Google Privacy Policy
- Meta (Facebook Pixel): Advertising measurement and retargeting. Meta Privacy Policy
- Crisp: Live chat support. Crisp Privacy Policy
- Brevo: Email newsletter tracking. Brevo Privacy Policy
- Cloudflare: CDN, security, and bot management. Cloudflare Privacy Policy
For detailed information on the personal data these processors handle on our behalf, please refer to our Privacy Policy.
7. Do Not Track Signals
Some browsers transmit a "Do Not Track" (DNT) signal to websites. There is currently no universally accepted standard for how websites should respond to DNT signals. As such, the Website does not currently alter its data collection and use practices in response to DNT signals. We rely instead on our cookie consent mechanism described in Section 4 to manage your tracking preferences.
If a uniform technology standard for recognising and implementing DNT signals is adopted in the future, we will reassess our approach and update this policy accordingly.
8. Legal Basis for Cookie Use
Our use of cookies is governed by the following legislative frameworks:
8.1 EU General Data Protection Regulation (GDPR)
Under GDPR Article 6(1)(a), the processing of personal data through non-essential cookies requires the prior consent of the data subject. Essential cookies that are strictly necessary for the provision of an information society service explicitly requested by the user may be processed under the legitimate interest basis (Article 6(1)(f)).
8.2 ePrivacy Directive (2002/58/EC)
Article 5(3) of the ePrivacy Directive requires prior informed consent for the storage of or access to information on a user's device, except where strictly necessary for the provision of a service explicitly requested by the user. Our cookie consent mechanism is designed to comply with this requirement.
8.3 India's Digital Personal Data Protection Act, 2023 (DPDPA)
Under the DPDPA, the processing of digital personal data (including identifiers set via cookies) requires a valid notice and informed consent from the Data Principal. We fulfil this obligation through our cookie consent banner, which provides clear information about the cookies we use and their purposes before obtaining your consent.
9. Changes to This Policy
We may update this Cookie Policy from time to time to reflect changes in the cookies we use, our processing activities, or applicable legal requirements. Any changes will be posted on this page with an updated "Last updated" date.
Where changes are material (for example, the introduction of new cookie categories or new third-party processors), we will seek renewed consent where required by applicable law. We encourage you to review this Cookie Policy periodically.
10. Contact Us
If you have questions about our use of cookies or this Cookie Policy, please contact us:
CodeMax IT Solutions Pvt Ltd
CIN: U72200GA2015PTC007728
GSTIN: 30AAGCC2045J1Z3
Office No A-201, 202, 2nd Floor, Asian Pinnacle,
Behind Bank of India, Fatorda, Goa 403602, India
Phone: +91 (832) 297 6020
Email: [email protected]
Website: cdmx.in